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the clinic

POLICIES
Cancellation Policy

 

We understand that life can get busy and things can come up at the last minute, however to ensure that clients don’t miss out we do require a minimum of 24 hours notice for all appointment cancellations or changes. We will send appointment reminders through text message 3 days in advance of your appointment date and try our absolute best to confirm your appointment times well in advance to help you avoid any cancellation fees. Failure to provide us with more than 24hours notice for an appointment change will result in a $50 cancellation fee being charged.

We ask that you please arrive promptly for your appointments. If you are running late, a phone call would be appreciated. Your treatment time may need to be shortened or rescheduled to avoid inconvenience to other clients. Cancellation fees are applicable if you miss your appointment. To make the most of your time with us, we kindly request that your mobile phone is either turned off or switched to silent.

Booking Deposit & Account Prepayment

 

A deposit payment of $100 is required to confirm any Beauty/Skin/Dermal appointment longer than 1.5hours or any Cosmetic Injectables appointments longer than 45minutes, or any combination of the two over 1.5hours. Failure to pay the deposit at the time of booking will result in the appointment being cancelled unless other arrangements are made. If you cancel within 24 hours of your appointment or do not attend a booked appointment, we reserve the right to keep your deposit for our time taken. The booking deposit is non refundable however if more than 24hours notice is provided for any appointment changes we will credit your account with your deposit to be used at a later date. Any account pre payments are also non-refundable and non transferable.

Gift Certificate

Our Gift Certificates are valid for a period of 12 months from the date of purchase and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party. Our Gift Certificates may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honor lost or stolen vouchers. Gift Certificates can be purchased in the clinic or via our web store. Clients who do not show or cancel their treatment within 24hrs will forfeit their voucher or be required to pay our $50 cancellation fee.

Products

 

All of our retail products are provided by an authentic Australian supplier. They are regularly changing on our shelves so the expiry date is well ahead. We will prescribe a product that is most suitable to your skin type and needs. Unfortunately, we do not offer refunds for change of mind.

Children In Clinic

 

We love children, and we hope you understand that for their safety and for salon experience of other guests, children and babies are not permitted to accompany you to your appointment unless cared for by another adult while you have your treatment.