the clinic
POLICIES
Deposit Policy
All bookings will require a $50 deposit to be paid. Deposits can be paid in person, over the phone or via your saved Credit Card details when you book online. Deposits are held on file and will be deducted from the total cost of your appointment on the day. If your treatment cost is less than the deposit taken you will be refunded the remaining deposit amount at the end of your treatment. If we decline your procedure based on integrity or client suitability, you will have your entire deposit refunded. In the case that our clinic cannot complete your treatment due to a fault of our own we will provide a refund or credit of the deposit.
A deposit may be refunded if a request is made outside of 48hours from your appointment time. Any cancellations or changes made within 48 hours of your appointment will result in your deposit being retained by us as per our cancellation policy terms and conditions.
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If you are unable to pay a deposit unfortunately we are unable to book you in.
A valid Gift Voucher with a minimum amount of $50 remaining may be used to secure an appointment. Please call the clinic directly if you wish to secure an appointment using a Gift Voucher. We reserve the right to redeem $50 from your gift voucher if you do not provide 48hrs notice to reschedule or cancel your appointment.
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Cancellation Policy
We understand that life can get busy and things can come up at the last minute, however to ensure that clients don’t miss out we do require a minimum of 48 hours notice for all appointment cancellations or changes. We will send appointment reminders via text message 4 days in advance of your appointment date and try our absolute best to confirm your appointment times well in advance to help you avoid any cancellation fees. No show or failure to provide us with more than 48hours notice for an appointment change will result in a $50 cancellation fee being charged.
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We ask that you please arrive promptly for your appointments. If you are running late, a phone call would be appreciated. Your treatment time may need to be shortened or rescheduled to avoid inconvenience to other clients. Cancellation fees are applicable if you miss your appointment entirely or arrive too late to progress with your appointment. To make the most of your time with us, we kindly request that your mobile phone is either turned off or switched to silent.
Gift Certificate
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Our Gift Certificates are valid for a period of 3 years from the date of purchase and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party. Our Gift Certificates may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honor lost or stolen vouchers. Gift Certificates can be purchased in the clinic or via our web store.
Treatment Packages
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Our Treatment Packages are valid for a period of 12 months from the date of purchase and are not redeemable after this time. They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party.
Products
All of our retail products are provided by an authentic Australian supplier. They are regularly changing on our shelves so the expiry date is well ahead. We will prescribe a product that is most suitable to your skin type and needs. Unfortunately, we do not offer refunds for change of mind.
Children In Clinic
We love children, and we hope you understand that for their safety and for salon experience of other guests, children and babies are not permitted to accompany you to your appointment unless cared for by another adult while you have your treatment.